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Virsage’s Managed Network/Server Services (MNSS) are a comprehensive suite of services and products that ensure your staff has access to the applications and information your employees need as well as a dedicated support team. Each MSS account includes the following: - 24x7x365 Server/Application Monitoring
- Microsoft Windows Server Administration
- Windows Server Update Administration
- Windows Active Directory Administration
- Server hardware break/fix
- Data Backup Monitoring and Administration
- Print Server Administration
- Hardware/Software inventory tracking and license documentation
- Internet and network connectivity troubleshooting
- Hardware/Software recommendations
- Dedicated phone and email support
- Proactive IT management
- Wireless Network Administration
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Desktop and Laptop Support |
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Virsage’s managed Desktop/Laptop Services (DLS) are a comprehensive suite of services and products that ensure your staff has access to the applications and information your employees need as well as a dedicated support team. Each DLS account includes the following: - Personal productivity software support (e.g. Microsoft Office, Windows, etc)
- Computer performance troubleshooting
- Primal Sentry Managed Anti-virus/Anti-malware
- 5GB Data Protect backup installation and administration
- Software installation and troubleshooting
- Hardware/Software inventory tracking and license documentation
- Internet and network connectivity troubleshooting
- Hardware/Software recommendations
- Dedicated phone and email support
- Proactive IT management
- Initial desktop or laptop setup and installation
- Physical printer setup
- Desktop moves
- Hardware diagnosis and repair
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